Weekend Account Administrator

Full Description

Logistics People are recruiting a Weekend Account Administrator on behalf of iFORCE

Type: Full Time, Permanent, 37.5 per week

Hours: Friday to Tuesday 8.30am – 5pm

Salary: £18,896.00 basic salary plus shift allowance = £22,675.20

About iForce

iForce is the UK’s leading specialist in the provision of tailored solutions that suit the fulfilment & returns handling requirements of each of its clients. Leading technology combined with the team’s expertise ensures that the services iForce provides are unrivalled. iForce aims to be recognised as the European market leader for e-fulfilment and multi-channel returns services without equal.

Role Purpose:

The purpose of the Client Services Administrator is to work within the administrative team to deliver excellent customer service, providing client delight through efficient and accurate delivery of day to day tasks, whilst assisting the KAM & AE in delivering innovation and exceptional service levels. To provide administrative support to the Key Account Manager and the Account Executive, to assist the team in managing client volumes and stock holding value ensuring swift despatch of returned items, in line with the KPIs, whilst maintaining maximum customer satisfaction by quick resolution of queries and timely reporting.

Key Accountabilities:

• Management of Contact Centre queries and log issues with site accordingly
• Assist with the creating and circulation of reports for both Returns and E.fulfilment in line with timeframes as specified
• Management of multi client in box, and respond to emails in a professional and timely manner
• Role will involve direct contact with Clients
• Assisting the clients Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns and E.fulfilment
• Processing corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections and escalations, track sample requests and other administrative tasks as outlined in the departmental SOPs
• Managing back orders and  accompanying Intraday calls and emails
• Assisting with meeting room calendars and bookings
• Provide annual leave cover for the Account Executive and administration colleagues
• General maintenance on ReSCU and SMaRT in line with trained practices (SOPs)
• Liaising with client key contact on a daily basis in an articulate and efficient manner

Please send your CV to to apply