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Weekend Account Administrator

Location: Corby
Rates: £22,675.20 - 22,675.20 per year
Type: Permanent

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    Weekend Account Administrator

    Region: Northamptonshire
    Rates: £22,675.20 - 22,675.20 per year
    Location: Corby
    Type: Permanent

    Full Description

    Logistics People are recruiting a Weekend Account Administrator on behalf of iFORCE

    Type: Full Time, Permanent, 37.5 per week

    Hours: Friday to Tuesday 8.30am – 5pm

    Salary: £18,896.00 basic salary plus shift allowance = £22,675.20

    About iForce

    iForce is the UK’s leading specialist in the provision of tailored solutions that suit the fulfilment & returns handling requirements of each of its clients. Leading technology combined with the team’s expertise ensures that the services iForce provides are unrivalled. iForce aims to be recognised as the European market leader for e-fulfilment and multi-channel returns services without equal.

    Role Purpose:

    The purpose of the Client Services Administrator is to work within the administrative team to deliver excellent customer service, providing client delight through efficient and accurate delivery of day to day tasks, whilst assisting the KAM & AE in delivering innovation and exceptional service levels. To provide administrative support to the Key Account Manager and the Account Executive, to assist the team in managing client volumes and stock holding value ensuring swift despatch of returned items, in line with the KPIs, whilst maintaining maximum customer satisfaction by quick resolution of queries and timely reporting.

    Key Accountabilities:

    • Management of Contact Centre queries and log issues with site accordingly
    • Assist with the creating and circulation of reports for both Returns and E.fulfilment in line with timeframes as specified
    • Management of multi client in box, and respond to emails in a professional and timely manner
    • Role will involve direct contact with Clients
    • Assisting the clients Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns and E.fulfilment
    • Processing corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections and escalations, track sample requests and other administrative tasks as outlined in the departmental SOPs
    • Managing back orders and  accompanying Intraday calls and emails
    • Assisting with meeting room calendars and bookings
    • Provide annual leave cover for the Account Executive and administration colleagues
    • General maintenance on ReSCU and SMaRT in line with trained practices (SOPs)
    • Liaising with client key contact on a daily basis in an articulate and efficient manner

    Closing Date: 19th February 2021

    Please send your CV to to apply

    Why Choose Logistics People

    Access to our online system – giving live visibility of all shifts worked and booked. Full visibility of pay rates and a direct contact to the team.
    Our dedicated team are available 24/7 to answer any questions or queries you have.
    We support you with training so you can meet the needs of the role.
    Great selection of jobs available to meet your requirements.
    If you’re interested please click ‘Apply Now’ or give us a call on 01536 726870!