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Account Executive

Location: Corby
Rates: £21,930 per year
Type: Permanent

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    Account Executive

    Region: Northamptonshire
    Rates: £21,930 per year
    Location: Corby
    Type: Permanent

    Full Description

    Logistics People are recruiting an Account Executive on behalf of iFORCE

    Type: Full Time, Permanent, 37.5 per week

    Hours: Monday to Friday 8.30am – 5pm

    Salary: £21,930.00

    About iForce:

    iForce is the UK’s leading specialist in the provision of tailored solutions that suit the fulfilment & returns handling requirements of each of its clients. Leading technology combined with the team’s expertise ensures that the services iForce provides are unrivalled. iForce aims to be recognised as the European market leader for e-fulfilment and multi-channel returns services without equal.

    Role Purpose:

    To continually build the client relationship through the provision of excellent service, by providing client delight through innovation and exceptional service levels. Acting as one of the Client’s key contacts, both internally and externally, provides this role with great breadth and challenges.

    Key Responsibilities:

    • Writing & Reporting
    • Analysing
    • Learning & Researching
    • Planning and Organising
    • Delivering Results & Meeting Client Expectations

    Key Accountabilities:

    • Able to answer and resolve client queries within the agreed timescales
    • Able to identify and escalate issues / complaints to the appropriate person and see them through to resolution, including any process changes to prevent reoccurrence
    • Liaise with the necessary person / teams if process has not been followed in any area affecting the client
    • Monitoring service levels through reporting. Checking report contents and circulating within the agreed timeframes
    • Understanding contracted KPI’s and the impact of failure
    • Forecasting understanding and monitoring progress
    • Ownership and maintenance of Client Services Standard Operating Procedures (SOP)
    • Liaise with suppliers and/or external contacts where necessary
    • Ability to produce accurate client invoices and supporting backup within the expected time frame using the companies finance system
    • Identification, investigation and resolution of any areas of an invoice that looks incorrect, prior to invoicing the client or following invoice queries generated by the client
    • Chasing non-client related debt
    • Understanding where services requested by the client are not within the remit of the contract. Communicate these to the SGM for a variation / amendment to the contract to be reviewed
    • Display excellent knowledge of iForce’s systems and Client’s system used on site
    • Own the checking and issuing of all client reports: daily, weekly, monthly and quarterly, ensuring agreed timescales are met. Where not centralised, own their creation (i.e. work planning , schedules)
    • Manage communication flow to ensure swift resolution of IT related issues 

    Closing Date: 19th February 2021

    Please send your CV to to apply

    Why Choose Logistics People

    Access to our online system – giving live visibility of all shifts worked and booked. Full visibility of pay rates and a direct contact to the team.
    Our dedicated team are available 24/7 to answer any questions or queries you have.
    We support you with training so you can meet the needs of the role.
    Great selection of jobs available to meet your requirements.
    If you’re interested please click ‘Apply Now’ or give us a call on 01536 726870!