Operations Manager – Logistics People

Full Description

Logistics People are recruiting an Operations Manager on Behalf of iFORCE.

Type: Full Time, Permanent

Salary: £45,000.00 per annum

Role Purpose:

The Operations Manager will manage all site operations activity across all warehouse functions to maximise profit whilst achieving revenue growth targets. This person will focus on ensuring SLAs are improved on every occasion. The Operations Manager will play a key role in helping improve the site and develop the management team to ensure there is a clear succession plan in the operation. They will be a leader who leads by example and ensures that quality processes are used on every occasion.

Key Accountabilities

Operations Management
Financial Management
People Management
Client Management & Service
Health & Safety

KPI’s

Manage the collection of data and maintenance of records as required to produce the agreed Key Performance Indicators. Be aware of the required performance levels and ensure compliance as a minimum, but strive for excellence:

Financial – Site and client profitability
Service level performance / SLA’s for client inc stock integrity measure; stock storage standards
People measures – development reviews, GCE and Investors in people parameters and succession plans are all in place
Accurate Records of all attendance related matters including holiday /unauthorised absence/sickness/timekeeping and agency usage
Health and Safety reporting, including employee accidents, near misses, MHE status/defects
Any other details or statistics that are reasonably requested by the Senior Management Team

Key Skills:

Dynamic leader – Experience of managing large teams within a fast paced commercial environment
Able to work effectively at all levels in an organisation
Experience and knowledge of continuous improvement principles and methodologies
Problem solving and root cause identification skills
Client facing – used to interacting/relationship building within large organisations at senior levels
Commercial awareness of managing client SLAs, measuring and monitoring performance using various IT systems