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Customer Experience Coordinator

Location: Corby
Rates: £26k per year
Type: Permanent

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    Customer Experience Coordinator


    Region: Northamptonshire
    Rates: £26k per year
    Location: Corby
    Type: Permanent

    Full Description

    Logistice People are recruiting for a Customer Experience Coordinator on behalf of their customer iFORCE

     

    Type: Full Time, Permanent, 37.5 per week, 30mins daily break unpaid

    Working Days: Friday to Friday, Bank Holidays, occasional weekends

    Responsible to: Client Development Manager

    Salary: £ £26,000.00 per annum

     

    About iForce

    iForce is the UK’s leading specialist in the provision of tailored solutions that suit the fulfilment & returns handling requirements of each of its clients. Leading technology combined with the team’s expertise ensures that the services iForce provides are unrivalled. iForce aims to be recognised as the European market leader for e-fulfilment and multi-channel returns services without equal.

    Role Purpose:

    To work with the internal teams and with the client directly to improve processes and practices with the aim of improving the customer experience and delivering cost savings and benefits for all parties

    Key Accountabilities:

     Process Improvement

     Cost vs benefit analysis and presentation

     End to end customer journey

     Team Briefs instruction

     SOP creation/amendments

     Monitor and document and operational trials

     Working closely with key stakeholders in the operation

     Client meetings

     Own actions and follow up/ deliver actions

     Manage client expectations

     

    Leadership Attributes:

    Attributes:

     Process Improvement

     Cost vs benefit analysis and presentation

     End to end customer journey

     Team Briefs instruction

     SOP creation/amendments

     Monitor and document and operational trials

     Working closely with key stakeholders in the operation

     Client meetings

     Own actions and follow up/ deliver actions

     Manage client expectations

     

    Skills:

     Leadership – take initiative while also providing support, motivation, and accountability to other team members

     Communication – Quality written and verbal communication allow the employee to present expectations and listen to the input of others

     People Management – Develop a mutual respect with their teams to leverage individual talents working towards departmental goals

     Problem Solving – Using critical thinking, creativity and consistency, solve problems when issues arise

     Networking – Develop and maintain valued internal networks to support the overall vision of the organization Knowledge:

     Knowledge of the role and of the teams’ roles

     Knowledge of the systems needed to carry out the role

     Knowledge of technology – Understand how to use technology to effectively carry out the role

     Knowledge of specialism e.g. Operations, HR, IT, Finance, Sales

     Knowledge of the organisation – Understanding the teams, structure, working practises and culture Client Orientation – Understand how the Customer experience impacts the overall success of the organisation and use it to inform decision making

    Key Interfaces

    Internal:

     Supervisors,

     Shift Managers,

     Client Development Manager,

     Account Executive,

     Operations Manager

     General Manager

    External:

     Client

     Suppliers

    Closing Date: 24th February 2021

    If you’re interested in applying for this role please send your CV to

    Why Choose Logistics People

    Access to our online system – giving live visibility of all shifts worked and booked. Full visibility of pay rates and a direct contact to the team.
    Our dedicated team are available 24/7 to answer any questions or queries you have.
    We support you with training so you can meet the needs of the role.
    Great selection of jobs available to meet your requirements.
    If you’re interested please click ‘Apply Now’ or give us a call on 01536 726870!